General Terms of Use

BACKGROUND

We Ticket2U Sdn Bhd are a private limited company incorporated in Malaysia and are the owners and operators of the Ticket2U family of Websites [individually "Website/s" or collectively "Our Websites"]. By using any of Our Websites or our mobile applications (for example our Android, iPhone and iPad, Windows apps) You accept that you shall be bound by our current General Terms of Use ("General Terms"), our Acceptable Use Policy, our Privacy Policy and our Copyright Policy (collectively "Our Website Conditions").

Our Website Conditions sets out the terms between You and Us under which You may Use or Access Our Websites. Our Website Conditions applies to all Users of Our Websites.

Our Websites are also made up of a number of specific Sites which deal with the supply of specific Products or Services to specified classes of users such as on a Subscription service or for advertisers. The supply or provision of such Products or Services to a User may be governed by terms of contract that may differ from or are in addition to Our Website Conditions. You hereby agree that these Additional terms ["Additional Terms"], shall apply to You in such an event, in addition to Our Website Conditions.

Where Additional Terms are applicable, then Our Website Conditions shall be read in conjunction with any applicable Additional Terms. If any terms and conditions contained in Our Website Conditions conflict with any terms and conditions contained within the Additional Terms, then the Additional Terms shall prevail over Our Website Conditions [and only to the extent necessary to resolve such conflict].

Any applicable Additional Terms shall be specified in the subject Website, and/or in the Products or Services "Order Form", "Customer"s Order", "Purchase Order", "Request for Quotation", "Request for Services" or "Insertion Order" found at such Website or other contractual documents referred to thereat. You hereby agree that in such instances, those Additional terms shall also be applicable to You and Us in any agreement entered into between You and Us.

Ticket2U Sdn Bhd reserves the right to change the terms contained in Our Website Conditions or the Additional Terms at any time. You are responsible for regularly reviewing all applicable Contractual terms and Additional terms which are be posted on Our Websites for the use of such Websites or for Products and Services provided or supplied.

If You do not accept Our Website Conditions, or the applicable Additional terms, do not use any of Our Websites. We do change Our Website Conditions, and our Additional terms, from time to time, so You should review them each time that You visit the Website/s.

OFFER AND ACCEPTANCE

No part of Our Websites, or of our Products or Services provided thereat, shall be deemed or intended to constitute a Contractual Offer to You. When You issue Your Order Form, Purchase Order, Customers Order, or Insertion Order [collectively "Order Form"], such Order Form shall be deemed to be Your Offer for the purchase, hire, rental, license, supply or provision of the subject Products or Services. We are at liberty to Accept or Reject Your Offer. If We accept your Offer, We shall issue to You an 'Acceptance Confirmation' and an Invoice. Our acceptance Confirmation shall be treated as an "Acceptance" of Your "Offer".

LEGAL CAPACITY

INDIVIDUALS

You may use any of Our Websites no matter what age You are so long as You agree to and abide by Our Website Conditions.
However if You wish to create an account, or to make an offer for the provision or supply of Products or Services, You may only do so if You are over the age of twenty one [21] and You register with us to open an account.
If You are below the age of 21, You may not open an account, register with Us or order Products or Services from us. If You seek to do so, You must obtain the consent of Your parent or guardian who can open the account, register with us, and order the said Products or Services [supposing that they are in fact agreeable to do any or all of those things].

LEGAL PERSONS

If You open an account to order Products or Services from us, and You act on behalf of a legal person [see definitions section below], You hereby warrant and undertake that You possess the authority to bind Yourself, Your principals or employers [or the legal person named by you] with whom You are engaged with or acting as employee or agent for.

REGISTRATION AND ACCOUNT CREATION

As part of the registration and account creation process necessary to obtain access to certain of Our Websites, or of particular Products or Services, including those portions that require a fee or payment for access, You shall select a username and a password. You shall not:
- Select a username already used by another person or very similar to that of another person which is likely to cause confusion.
- Use a username in which another person has rights, without such person's authorization.
- Use a username that We, in our sole discretion, deems offensive or inappropriate.
You shall provide to Us documentary proof of identity documents, such as scanned copies of Your Identity Card, Passport or Company profile, should such be necessary. We reserve the right to deny creation of Your account based on Our inability to verify the authenticity of the registration information or documents provided by you.
You shall be solely responsible for maintaining the confidentiality of Your username and password combination. You shall immediately notify Us in writing of any known or suspected unauthorized use of Your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Your password or credit, debit, charge card or banking information.
You are fully responsible for all usage and activity on Your account, including, but not limited to, use of the account by any third party authorized by You to use Your username and password combination. The use of Your account by any individual under the age of twenty one (21) is strictly prohibited.
If the computer system on which You accessed Our Websites, or the Products or Services on Our Websites, is sold or transferred to another party, You are advised to delete all cookies and software files obtained by or through use of Our Websites or of the Products or Services used or accessed by You.
We reserve the right to terminate Your account, in Our sole discretion, at any time without notice. You may terminate Your account at any time by submitting feedback or through an email communication. Upon termination, You will receive an automated confirmation via e-mail that the request was received, and Your account will be terminated within five (5) business days. You are responsible for all fees and charges incurred up to the time the account is terminated. Notwithstanding anything else herein, We reserves the right to pursue any and all claims against any User of Your account.
Whether as an individual or as a business user, You agree to maintain only one account with us at any time for the Provision of any Product or Service, unless otherwise agreed between us. At the time of account creation, You certify that You have no other account(s) with us.

PAYMENT MEDIUMS

All payments must be effected in the currency of Malaysia (MYR), unless otherwise agreed in writing between You and Us.
Payments may be made using the following payment mediums:
- By Credit Card, Debit Card or Charge Card.
- By a Cheque issued by a Bank in Malaysia.
- By an Inter Bank Transfer of Funds from Your Bank to Our Bank Account [Telegraphic Transfer].
- Such other method as may be agreed between You and us.
The Products or Services ordered shall only be shipped, delivered or provided to You once We have received cleared payment of Our invoice.
For Services to be provided to you, the service will be activated upon Our receiving cleared payment from You against Our invoice.
Once payment has been cleared into Our Bank accounts, We shall provide You notifications by email advising You:
- Of the cleared payment paid against Our invoice.
- Of the shipment of Your Products.
- Of the relevant particulars of Your subscribed for or licensed Products and Services, and any relevant activation codes, usernames or passwords, or download links for software or apps, which are applicable for such Products or Services.
Payments by Cheque shall comply with the following requirements:
- Cheque Payment shall be Made in favour of: TICKET2U SDN BHD
- And posted to this Postal Address : 21-3 & 21-3A, 21st Floor, Oval Tower @ TTDI Damansara, Jalan Damansara, Off Lebuhraya Sprint, Taman Tun Dr Ismail, 60000, Kuala Lumpur.
Interbank, swift or wire Payments shall be paid to Our Bank Account as follows:
- Name of Bank : CIMB Bank Berhad
- Account Name : TICKET2U SDN BHD
- Account No : 8010321138
- SWIFT Code : CIBBMYKL
Where payment has not been received by Us within fourteen days of the issue of Our Invoice, We reserve the right to cancel Your order without any recourse by You. We reserve all of Our legal rights in such an instance for any costs, expenses or charges incurred by Us which We shall have the right to recover against You for such cancelled orders.

USE OF CARDS FOR RECURRING PAYMENTS

Ticket2U will charge the credit card, debit card, or charge card You provide ("Card") on a recurring basis at the applicable times that the applicable fees or charges become due and payable by You as per the contract entered into between You and Us. When You provide Us with Your Card particulars, You may elect to either make it valid solely for use by You or for use by both You and the organization that You work for (your "Organization"). If You elect to make Your Card valid for use by Your Organization, anyone within Your Organization may make effect the payment of fees or charges against Your Card. All applicable Additional Fees or charges will be charged to Your Card, when a product or service is ordered by You and/or Your Organization.
You understand that You may withdraw this authorization to make automatic payments, by notifying Ticket2U at 14 days If such notice of revocation is not received by Ticket2U at least three (3) days in advance of a scheduled payment date, Ticket2U may still charge Your account for the next payment and Your revocation will not take effect until the following payment.

INTELLECTUAL PROPERTY

All Content included on Our Websites, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Ticket2U, our affiliates or other relevant third parties. By continuing to use Our Websites you acknowledge that such materials are protected by applicable Malaysia International intellectual property laws, the applicable laws of other countries or under international law or conventions.
You shall not reproduce, copy, distribute, store or in any other fashion re-use material from Our Websites, unless otherwise indicated on the Websites, or unless given express written permission to do so by Us.

THIRD PARTY INTELLECTUAL PROPERTY

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such Products or Services, as may be applicable.
You shall not reproduce, copy, distribute, store, or in any other fashion, re-use such material, unless otherwise indicated on the Websites, or unless given express written permission to do so by the relevant manufacturer, supplier or content owner.

LINKS TO OTHER WEBSITES

Your Websites may contain links to other sites. Unless expressly otherwise stated, these Websites are not under the control of Ticket2U or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them by You or any third party. The inclusion of a link to another site on Our Websites does not imply any endorsement or promotion of the sites themselves, of those in control of them, or of the Products and Services provided or supplied by such third parties on their Websites.

LINKS TO OUR WEBSITES

Those wishing to place a link to Our Websites may do so only to the home page of our Website which is : https://staging.ticket2u.com.my/ without prior permission. Deep linking (i.e. links to specific pages within our Websites) requires our express permission. To find out more please contact Us by email at help@ticket2u.com.

USE OF COMMUNICATION FACILITIES AND SYSTEMS

When using the enquiry form, or any other contact or communication System on Our Websites, You should do so in accordance with the following rules:
- You shall not use foul, obscene or vulgar language.
- You shall not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist.
- You shall not submit Content that is intended to promote or incite violence or any criminal act or conduct.
- Your submissions are to be made using the English language only as We are unable to respond to enquiries submitted in any other languages.
- The means by which You identify yourself must not violate these Website conditions or any applicable laws of the country where you access the world wide web.
- You shall not impersonate any other person, particularly employees and representatives of Ticket2U or our affiliates.
- You shall not use our Systems for unauthorized mass-communication materials, which include, for instance, "spam" or "junk mail".
You acknowledge that Ticket2U reserves the right to monitor any and all communications made by You to Us or by Your using any of our Website/s Systems.
You acknowledge that Ticket2U may retain copies of any and all communications made to Us from Your use of our Website/s or through using our Website/s Systems.
You acknowledge that any information You send to us through our Website/s Systems or post on the forums/chat/community/blog or similar Services [interactive services], may be modified by us in any way and You hereby waive Your moral right to be identified as the author of such information works or materials. Any restrictions You may wish to place upon our use of such information, works or materials must and shall be communicated to Us in writing in advance and We reserve the right to reject such terms and associated information works or materials.

ACCOUNTS AND REGISTRATION

In order to procure specific Products or Services on Our Websites or to use the forums/chat or similar interactive services, You are required to create an Account which will contain certain personal details and Payment Information which may vary based upon Your intended use of Our Websites and its Products or Services. By continuing to use Our Websites You represent and warrant that:
- All information that You submit is complete, factual and truthful.
- You have permission to authorize Payment to Us using the payment method designated by you.
- You have permission to submit the relevant payment information to Us.
- You will, on a continuing basis, and as a continuing obligation, keep such payment or banking information accurate and up-to-date. Your creation of an Account is further affirmation of Your representations and warranties which are made herein.
- You will not share Your Account details, particularly Your username and password combination, with third parties or unauthorized persons.
Ticket2U accepts no responsibility or liability for any loss or damage incurred by You as a result of Your Account details being shared by You with any third parties. If You use a shared computer, it is recommended that You do not save Your Account details in Your internet browser.
If You have reason to believe that Your Account details have been obtained by another person without Your consent, You should contact Us immediately at help@ticket2u.com to suspend Your Account and cancel any unauthorized orders or payments that may be pending.
When choosing Your username You are required to adhere to the terms set out herein. Any failure to do so could result in the suspension and/or deletion of Your Account.

TERMINATION AND CANCELLATION

Either Ticket2U or You may terminate Your Account. If We terminate Your Account, You will be notified by email and an explanation for the termination may be provided. Notwithstanding the foregoing, We reserve the right to terminate Your account without giving reasons therefor.
If Ticket2U terminates Your Account, any current or pending orders or payments on Your Account will be cancelled and the provision of Products or Services to You will be cancelled.
Ticket2U reserves the right to cancel orders or payments without stating any reasons for the same. Such may be effected at any time prior to the processing of any payment by You or the commencement of any ordered for Products or Services.
If orders or payments are cancelled for any reason prior to delivery of the Products to You, or commencement of the Services, You will be refunded any monies paid in relation to those purchases or transactions.
If You terminate Your Account, any non-completed orders or payments will be cancelled and You will be refunded any monies paid in relation to those orders.

PAYMENTS

Any and all monies are due for payment on completion of the order or on the dates, or intervals specified in that Order as may be applicable, unless alternative arrangements are agreed between You and Ticket2U.

Agreed Interest for late payments shall be charged at the rate of two [2] percent per month until all sums due and owing by You have been paid.

PRODUCTS AND SERVICES PRICING AND AVAILABILITY

Where applicable, You may be required to select Products and Services which are packaged into different categories for different User requirements or types.
All pricing information, or fees or charges, for Products and Services on Our Websites are correct at the time of going online. You hereby agree that Ticket2U reserves the right to change prices, fees or charges and alter or remove any Special Offers, Promotions or Rewards from time to time as it deems necessary.
All prices fees or charges on Our Websites do not include GST, unless otherwise specified.
All prices fees or charges on the Website for the sale, subscription, supply, lease, hire or license of Products or services do not include GST.
The final price that shall be paid by You shall be itemized and specified in our Invoice which shall include the following items as are applicable:
- GST [at the rate of 6%].
- Delivery Costs [if applicable].
- Insurance Costs [if applicable].

SERVICE AVAILABILITY

During the term of the applicable, Ticket2u will use reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.5% for any calendar month. The following are not counted as Downtime:
- Service unavailability caused by scheduled maintenance of the platform used to provide the applicable service (Ticket2u will endeavor to provide twenty four (24) hours?advance notice of service-affecting scheduled maintenance); or
- Service unavailability caused by events outside of the direct control of Ticket2u or its subcontractor(s), including any force majeure event, the failure or unavailability of Ticket2u systems, the Internet, and the failure of any other technology or equipment used to connect to or access the service.
Support Services. Support consists of assistance provided to customers via the Internet with respect to use of the Application and to resolve Issues. Support cases are tracked and managed through access to email or livechat services operated by Ticket2u support center. Basic Support is available Monday through Friday during Ticket2u抯 business hours, excluding public holidays.
Additional Professional Services. Customer may purchase supplemental professional services for an additional fee. Fees related to such services will be set forth in a statement of work signed by both parties. If no fee is stated, then services will be provided at Ticket2u standard rate for equivalent services in effect at the time the statement of work is executed.
- On-Site Services. Customer may purchase on-site Support.
- Training. Customer may purchase training services with respect to the Application.
- Consulting. Customer may purchase consulting services related to defects caused by Issues other than the Application.
- Out of Pocket Expenses. Customer shall pay all reasonable out-of-pocket expenses incurred by Ticket2u, including costs for meals, lodging, and travel related to these additional services.

PROVISION OF SERVICES

Provision of Services shall commence when full payment has been received from you.
Ticket2U shall use its best endeavours to provide the Services with reasonable skill and care.
Provision of all Services shall be subject to Our Website Conditions and the Additional Terms which shall be applicable to the provision of particular Services as are Ordered by You.
In the event that the Services provided are not in conformity with Your Order and thus incorrect or incomplete, You should contact Us within Two [2] days to inform Us of the mistake. Ticket2U will ensure that any necessary corrections to the Services provided are made in a reasonable time frame.
Ticket2U reserves the right to make changes or alterations to the Services from time to time.

PROVISION OF PRODUCTS

Whilst every effort has been made to ensure that all graphical representations and descriptions of Products available from Ticket2U correspond to the actual Products, Ticket2U is not responsible for any variations from these descriptions.
Where appropriate, You may be required to select the required [ticket] [type] [performance] [variant] [capacity] [promo] [other features] of the Products that is to be provided or supplied to you.
Ticket2U does not represent or warrant that such Products will be available. Stock indications are not provided on Our Websites.
All pricing information on Our Websites for the provision or supply of Products are correct at the time of going online. Ticket2U reserves the right to change prices and alter or remove any promotions or special offers from time to time.
All prices on the Website for the sale, subscription, supply, lease, or hire of Products do not include GST/Sales and Service Tax [if applicable].
The final price that shall be paid by You shall include the following items as are applicable:
- GST/Sales and Service Tax [if applicable].
- Delivery Costs [if applicable].
- Insurance Costs [if applicable].

SOFTWARE OR APPLICATIONS ['APPS'] SUPPLIED OR PROVIDED WITH ANY PRODUCTS OR SERVICES

Where any Products or Services comprises software or apps for use with the ordered Products or Services, such may be subject to an End User License Agreement ("EULA") or other contractual terms provided by a third party Owner or the Licensor, for the Use of the software or Apps by You. You hereby agree that in any such instances, You will comply with such EULA, or the Terms of Use of such software or Apps.
If such software or apps are not accompanied by a EULA, or Terms of Use, then Ticket2U grants to You a non-exclusive, revocable, personal, non-transferable license to use such software or apps, solely in connection with the Products and Services, and in accordance with Our Website conditions and any applicable Additional Terms relative to such Products or Services.

TITLE AND PROPERTY AND RISK OF LOSS OR DAMAGE

In a sale and purchase transaction, Title and Property in the Products will not pass to You until the full Invoice price for those Products have been received and credited into our Bank Account. Where payment has been received, Title and Property, and risk of loss or damage to the Products shall be deemed to pass to You when the Products are delivered to the Courier or shipping company.
Where Products are leased, hired or licensed for Your use, You hereby agree that Title and Property in such Products remain with Ticket2U [or other third party providers, suppliers or licensors] and You shall not deal with the Products in any manner that is in breach of the contract or terms of subscription, lease, hire, or license to use the Products. Unless otherwise agreed, You are obliged to insure the Products for 'ALL RISKS' whilst they are Used by You, or in Your care or control.
You hereby agree that if any Products have been provided or supplied to you, and You have not made payment of the purchase price, or the fees or charges for the subscription, lease, hire or license of such Products, then Ticket2U [or the Product Owners, Providers Suppliers or Licensors] have the legal right to enter Your premises and remove the subject Products from Your premises.

DELIVERY OF PRODUCTS

Ticket2U will notify You by way of email when your Products are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Products to be supplied to you.
Delivery of Products will only be made to a residential or business address in Malaysia, unless otherwise agreed in writing.
We will not deliver any Products to a P.O. Box address.

RETURNS AND REFUNDS

Ticket2U aims to always provide high quality Products and Services that are fault free and undamaged. On occasions however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If the Purchaser receives Products which do not match those ordered, or comply with the Product description or specifications, the Purchaser should contact Us within Ten [10] working days to arrange for the collection and return of such Product/s. The Purchaser will be given the option to have the Product/s replaced with those ordered (if available) or to be refunded through the payment method used when the Products were purchased. Refunds and replacements will be issued only upon our receipt of the returned Products at the address to which such products are to be returned.
If any Products purchased have faults when they are delivered, the Purchaser should contact Ticket2U within Ten [10] working days to arrange for the collection and return. Ticket2U is not responsible for paying the shipment costs for such returns. Products must be returned in their original condition, with all packaging and product documentation that were supplied. Upon receipt of the returned Products, the price of the Products, as paid by You, will be refunded to You through the payment method used when the Products were purchased.
If any Products develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of the applicable warranty.
If Products are damaged in transit, and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Ticket2U within Ten [10] working days. The Purchaser shall be responsible for return of the Product to us at the address designated by Us for returns. Ticket2U is not responsible for paying the shipment costs or insurance thereon which shall be wholly borne by the Purchaser. Upon receipt of the returned Products, the price of the Goods, as paid, will be refunded through the payment method used when the Products were purchased.
If the Products have been dispatched or have reached you, but You the Purchaser decides that they are no longer required, the Goods can be returned to Ticket2U within ten [10] days of receipt. Products can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Ticket2U or the Suppliers of the Products. The Purchaser is responsible for paying shipment and insurance costs if Products are returned for this reason.
If the Purchaser wishes to return Goods to Ticket2U for any of the above reasons, please contact us at help@ticket2u.com to make the appropriate arrangements with Us.
Ticket2U reserves the right to exercise discretion with respect to any returns under these Website Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or enjoyment that You may have already had out of the Goods or Products.
- Any characteristics of the Goods or Products which may cause them to deteriorate or expire rapidly.
- The fact that the Goods or Products consist of audio or video recordings or computer software and that the packaging has been opened.
- Any damage to the goods or Products, even if they be superficial and the degree and extent to which the Goods or Products have been used.
Where Ticket2U accepts returns, Ticket2U shall be entitled to charge a Cancellation Fee for Goods or Products returned which are not defective or faulty but which have been used by the User.

THIRD PARTY WEBSITES AND THEIR CONTENT AND MATERIALS

Certain Products and Services may involve the distribution of Your Submission to third party Websites over which Ticket2U has no control. In addition, Ticket2U may host or provide third party content on Our Websites or may provide links to products, services, Webpages, Websites and other content of third parties. You are responsible for ensuring that Your Submission complies with the terms of use associated with any such third party Websites and You understand that Your Submission and Your use of any third party Websites will be treated in accordance with that third party's Website's own terms of use and policies. Ticket2U does not endorse, warrant, promote or take any responsibility for, or make any warranties or representations pertaining to these third party Websites and such content, including but not limited to the content, availability, or functionality of such Websites and/or the Products and Services associated with them or offered on such Websites.

DEALING WITH THIRD PARTY SUPPLIERS OF PRODUCTS AND SERVICES

You agree that Your dealings with Third Party Sellers, Suppliers, licensors or Service Providers [collectively "third party suppliers"] found on or through Our Websites including payment and delivery for any Products or Services offered thereat, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such Third Party suppliers, and You hereby irrevocably agree that Ticket2U shall not be responsible or liable for any claims or disputes You may have with such third parties, no matter for what reasons or causes.

DISCLAIMERS

YOU HEREBY IRREVOCABLY ACKNOWLEDGE AND AGREE THAT:

Ticket2U makes no warranty or representation that Our Websites, or our Products and Services, shall meet Your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose/s, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure, and that all information provided will be accurate. We make no warranties or guarantees of any specific results from the use of Our Websites and of the Products and Services offered thereat.
Ticket2U is not responsible for any material created or submitted by Users of Our Websites. No material created by Users is endorsed or otherwise supported by Ticket2U. Ticket2U assumes no responsibility for any offence, loss or other harm resulting from material created or submitted by Users.
No part of Our Websites is intended to constitute professional opinion or advice and the content of Our Websites shall not be relied upon when making any decisions or taking any action of any kind.
The data and information on Our Websites are not designed with commercial purposes in mind. Ticket2U makes no representation or warranty that the content of Our Websites are suitable for use in commercial situations or that it constitutes accurate data and / or professional advice on which business or financial decisions can be based.
All Users are expressly warned that they secure and obtain the advice of professional persons [such as lawyers, accountants, and property surveyors or valuers] when making a decision as to whether to enter into a transaction relating to real property.
Whilst every effort has been made to ensure that all descriptions of Products and Services available from Our Websites correspond to the actual Products or Services available, Ticket2U is not responsible for any variations from these descriptions.
Whilst Ticket2U uses reasonable endeavours, on a best efforts basis, to ensure that Our Websites, and our Products and Services, are secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

CHANGES TO OUR WEBSITES, THE PRODUCTS AND SERVICES PROVIDED AND SUPPLIED, AND OUR WEBSITE CONDITIONS, AND ANY APPLICABLE ADDITIONAL TERMS

Ticket2U reserves the right to change Our Websites, the Products or Services, its Content, or these Website conditions, and any applicable Additional terms at any time. You will be bound by any changes to the Website conditions and any applicable Additional terms from the first time You use Our Websites following the changes. If Ticket2U is required to make any changes to our Terms and Conditions by law, these changes will apply automatically to any orders currently pending, in addition to any orders placed by You in the future.

AVAILABILITY OF Our Websites AND OF OUR PRODUCTS AND SERVICES

You hereby irrevocably agree that Our Websites and the Products and Services provided on Our Websites, or any of them, are provided on an "AS IS", on an "AS AVAILABLE", and on an 'WITH ALL FAULTS ACCEPTED' basis. We make and give no representations, warranty or conditions, whether statutory, express or implied, that the Products and Services shall be free of defects and / or faults. To the maximum extent permitted by law, We provide no warranties (statutory, express or implied) of fitness for a particular purpose, accuracy of information, compatibility, reliability or of satisfactory quality.
Ticket2U accepts no liability for any disruption or non-availability of Our Websites, or of its Products and Services resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, force majeure events, acts of war or legal restrictions and censorship.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Ticket2U accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, punitive, special, or exemplary damages arising from the use of any of our Websites, our Products or services, business interuption or loss of profit, business opportunity, or goodwill, or any information contained therein. Users should be aware that they use Our Websites, our Products and services, and its Content at their own sole risk.

NO WAIVER

In the event that Ticket2U fails to exercise any right or remedy contained herein [or specified in the additional terms], this shall not be construed as a waiver of that right or remedy.

PREVIOUS TERMS AND CONDITIONS, ANY APPLICABLE ADDITIONAL TERMS OR POLICIES

In the event of any conflict between our current Website conditions, and any applicable Additional terms, with prior versions of the same [that is to say, Website conditions and Additional terms], the current versions shall apply to any contract entered into between You and Us, unless it is expressly stated otherwise.

THIRD PARTY RIGHTS

Nothing in our Website Conditions or Additional terms shall confer any rights upon any third party/parties. The agreement created by these Website conditions and/or Additional terms is between You and Ticket2U, its subsidiaries or affiliates.

ELECTRONIC AND MOBILE COMMUNICATIONS

Ticket2U may choose to deliver all communications to You electronically, which may include: (a) email [to the email address that You provide to Ticket2U upon registration] or (b) telefax [to the fax address that You provide to Ticket2U upon registration].
You agree to do business electronically with Ticket2U, and to receive electronically all current and future notices, disclosures, communications and information. You hereby agree that the aforementioned communications or notices provided electronically satisfies any legal requirement that such communications be in writing.
You agree that You meet the following technical requirements and are able to access and retain copies of notices and information sent or made available electronically:
- internet access
- PDF reader
- ability to print with Internet browser
- e-mail
Notices that are required to be sent to Us in hard copy shall be given to Us either by hand or courier delivery or posted to our Offices at 21-3 & 21-3A, 21st Floor, Oval Tower @ TTDI Damansara, Jalan Damansara, Off Lebuhraya Sprint, Taman Tun Dr Ismail, 60000, Kuala Lumpur. Such notice will be deemed received 3 days after posting if sent by post or AR Registered Mail, and the day of handover if delivered by hand.
Ticket2U may from time to time send You information about our Products or Services. If You do not wish to receive such information, please click on the "Unsubscribe" link in any email which You receive from us.

LAW AND JURISDICTION

Our Website Conditions and the relationship between You and Ticket2U shall be governed by and construed in accordance with the Law of Malaysia.

NON ASSIGNMENT

You hereby agree that You shall not assign, transfer, make over, subcontract, or delegate any Agreement that is entered into between You and Us to any third party without our express written consent. Any such purported assignment shall be treated as Void and of no legal effect against Us.

EVENTS BEYOND OUR REASONABLE CONTROL [FORCE MAJEURE]

We will not be held responsible for any delay or failure to comply with our obligations under these Website Conditions or any applicable Additional terms[or in relation to any Agreement entered into between You and Us] if the delay or failure arises from any cause/s which is beyond our reasonable control, including by reason of Force Majeure, which shall include any default due to or caused by an Act of God, war, or threatened war, act of terrorism or threatened act of terrorism, strike, lockout, industrial action, health epidemic or pandemic, fire, flood, drought, tempest or other event beyond Our control.

DISPUTES OR CLAIMS

Any controversy, claim, or dispute of whatever nature arising between You and Ticket2U (a "Dispute"), including, without limitation, a Dispute arising out of, or having to do with Your Use or Access to Our Websites, including any Products, Services, Content, or any Agreement entered into between You and Us, shall be resolved by binding arbitration.
Our agreement to arbitrate shall continue in full force and effect despite the expiration, rescission, or termination of the Agreement between Ourselves and You. Either party may begin the arbitration process by giving a written notice to the other party setting forth the nature of the Dispute and its pertinent particulars.
The arbitration shall be in accordance with the Kuala Lumpur Regional Centre for Arbitration Rules which shall be deemed to be incorporated herein by this reference. The arbitration shall be held in Kuala Lumpur, Malaysia, and shall be conducted in the English Language. The award of the arbitrator(s) shall be treated as final and binding on the disputant parties and enforceable in any court of competent jurisdiction.
In any Dispute which involves any claim or dispute where the monies claimed [whether as loss, damages, compensation or otherwise] exceeds more than MYR 100,000, three arbitrators shall adjudge the dispute. For claims under this sum, one arbitrator shall adjudge the dispute.
The arbitrator(s) shall have the authority to award actual money damages (with interest on unpaid amounts from the date due until repayment), specific performance, and temporary injunctive relief, but the arbitrator(s) shall not have the authority to award the excluded losses or damages as is specified in these Website Conditions or in any applicable Additional terms.
Either party may request the arbitrators to provide a Reasoned Award in writing at the end of the arbitration. The Award of the Arbitrators shall be provided in writing no later than thirty [30] consecutive days from the date that the arbitration ends.
The party that substantially prevails in the dispute shall be entitled to its arbitration costs and attorney's or solicitors fees, which matter shall be adjudged by the arbitrator/s.
If a party fails to proceed with arbitration, unsuccessfully challenges the arbitration proceedings, or fails to fully comply with the orders or directions of the arbitrators, the arbitrators and the other parties involved in the arbitration shall nevertheless be entitled to proceed with the arbitration until its conclusion.
Except as otherwise required by law, the parties agree to maintain as strictly confidential all information or documents obtained during the arbitration process, including the resolution of the Dispute.
Notwithstanding the parties agreement to settle their disputes by arbitration, the parties hereby agree that in relation to intellectual property issues, or where the rights of a party are in serious jeopardy, and incalculable loss may be suffered by an innocent party, then, in such an event, the aggrieved party shall be entitled to move the High Court sitting in Kuala Lumpur, Malaysia, so that equitable reliefs can be provided, such as injunctions, declarations, accounts or specific performance. The parties agree that resort to legal process shall not stay the arbitration proceedings, which shall proceed to resolve any other issues in dispute between the parties.

PRIVACY POLICY

Our Privacy Policy [To view our Privacy Policy Click here] shall be deemed to be incorporated herein by this reference.

ACCEPTABLE USE POLICY

Our Acceptable Use Policy [To view our Acceptable Use Policy Click here] shall be deemed to be incorporated herein by this reference.

COPYRIGHT POLICY PURSUANT TO THE DIGITAL MILLENNIUM COPYRIGHT ACT [DMCA]

Our Copyright Policy [To view our Copyright Policy click here] shall be deemed to be incorporated herein by this reference.

DEFINITIONS

The Definitions specified here shall, unless the context requires otherwise, apply to our General Terms, Our Privacy Policy, our Acceptable Use Policy, our Copyright Policy and any applicable Additional terms.

"Ticket2U" means Ticket2U Sdn Bhd, its subsidiaries, affiliates, agents, servants and contractors.

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on Our Websites.

"Courier" means any third party responsible for transporting Goods or Products from our Premises to that of the Customers.

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of Our Websites.

"Goods" or "Products" means any Products that We advertises and / or makes available for sale, subscription, lease, hire, or license through Our Websites.

"Services" means collectively any online facilities, tools, Services [including interactive services] or information that Ticket2U makes available through Our Websites either now or in the future.

"Payment Information" means any details required for the purchase of Products or Services from our Websites. This includes, but is not limited to, credit / debit card numbers, bank account numbers and bank sorting codes.

"Purchaser"means any person or business that buys Goods from any of our Websites.

"Invoice" means collectively any invoices, receipts or similar document that may be in hard copy or electronic form.

"System" means any online communications infrastructure that Ticket2U makes available through our Websites either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.

"You" "Customer" "User" means You or any third party that uses or accesses Our Websites or our Products and Services.

"Our Websites" means the websites that are specified at the preamble to these General Terms of Use.

"Affiliate" or "subsidiary" means any related or associate company of Ticket2U Sdn Bhd including their successors, assigns, employees and agents.

"Agreement" or "Contract" means these Website Conditions, any applicable Additional Terms, and Policy terms which are applicable to the use of any of Our Websites, or for Products or Services ordered, supplied or sought by You from Us which shall be specified in the relevant Website [or webpage], the Order Form, Customer's Order, Purchase Order, Insertion Order, Acceptance Confirmation, Invoice, or such other document provided or displayed on Our Websites in relation to such Products or Services.

"Contents" means all information, text, sound, and music, Software, photographs, videos, graphics, data, messages or other materials.

"Products" or "Services" means any tangible or intangible Products or Services listed on any of Our Websites.

"Order Form", "Customers Order" or "Purchase Order" means a written request provided or submitted [on Our prescribed order form or interactive forms] by You to Us which shall be deemed and treated as an Offer to Purchase or as an Offer for the Provision, Supply, license, hire or subscription of Products or Services [as the case may be].

'Supply' or 'Provision' of 'Goods' 'Products' or 'Services' shall encompass, according to the context where the terms are used, a Sale, Subscription, License, Hire, Rental, or Assignment transaction.

'Acceptance Confirmation' means the document that We send to You which is an Acceptance of Your "Order Form", "Customer's Order" or "Purchase Order".

'Individual' or 'natural person' shall mean a human being who has reached the age of majority and has legal capacity to contract.

'Legal Person' means any entity created, formed, registered or incorporated pursuant to the Laws [or internal Laws] of a Country, State or any political subdivision thereof, or pursuant to International Law or Conventions. For the avoidance of doubts, such shall encompass a sole proprietorship, a general or limited partnership, a Company or Corporation [whether public or private, and whether with limited liability or unlimited liability], Trusts, Foundations, Societies, and Associations of Persons.

A 'party' means either 'Ticket2U' or a 'User' as is applicable to the context in which such expression is used.

'The parties' means Ticket2U and the User collectively.

'Us' 'We' 'Our' means Ticket2U, its subsidiaries, affiliates and partners.

'Use' or 'Access' in relation to use or access to any of Our Websites and its services shall also apply to use or access via any mobile device or application.

'User' 'You' 'Your' 'Subscriber' means you, the User of any of Our Website or Our Services.

Our "Website Conditions" shall mean collectively our "General Terms" our "Privacy Policy", our 'Acceptable Use Policy' and Our Copyright Policy, which shall be deemed to apply to all Users, Subscribers or Members of all of Our Websites, and of our Products or Services, unless the context provides otherwise.

'Subscriber' shall mean any User who enters into a subscription or membership service for the Use of any specific Website or our Products or Services on a subscription basis or recurring basis.

背景说明

我方 Ticket2U Sdn Bhd 是一家在马来西亚注册的私人有限公司，拥有并运营 Ticket2U 系列网站（单独称为“网站”或统称为“我们的网站”）。您使用我们任何网站或移动应用程序（如 Android、iPhone、iPad 和 Windows 应用）时，即表示您同意受现行《通用使用条款》（“通用条款”）、《可接受使用政策》、《隐私政策》及《版权政策》（统称“网站条款”）的约束。

我们的网站条款规定了您与我们在使用或访问我们网站时的关系条款，适用于所有网站用户。

我们的网站还包含多个特定子站点，这些子站点涉及向特定用户群体提供特定产品或服务（例如订阅服务或广告服务）。向用户提供此类产品或服务可能受额外合同条款的约束，这些条款可能与网站条款有所不同或补充。您在此同意，在此情况下，除网站条款外，这些额外条款（“附加条款”）也将适用于您。

当附加条款适用时，网站条款应与相关附加条款一并解读。如果网站条款中的任何条件与附加条款中的条件发生冲突，则以附加条款为准（仅限于解决冲突的必要范围内）。

适用的附加条款将在相关网站、产品或服务的“订单表格”“客户订单”“采购订单”“报价请求”“服务请求”或“插入订单”中列明，或参考其他合同文件。您在此同意，在此类情况下，这些附加条款也将构成您与我们之间协议的一部分。

Ticket2U Sdn Bhd 保留随时修改本网站条款或附加条款的权利。您有责任定期查阅本网站公布的所有适用合同条款及附加条款，这些条款适用于网站的使用以及我们提供的产品或服务。

若您不接受本网站条款或相关附加条款，请勿使用我们的任何网站。我们可能会不时更新网站条款及附加条款，因此您应在每次访问网站时仔细查阅。

要约与承诺

本网站的任何内容，或我们提供的产品或服务，均不构成对您的合约要约。当您提交订单表格、采购订单、客户订单或广告订单（统称“订单”）时，该订单应视为您就相关产品或服务的购买、租赁、许可、供应或使用所提出的要约。我们有权接受或拒绝您的要约。

如果我们接受您的要约，我们将向您发送一份《接受确认函》及发票。该《接受确认函》即视为我们对您要约的“承诺”，此时合约成立。

法律行为能力条款

个人用户

任何年龄的用户均可使用我们的网站，但必须同意并遵守我们的网站条款。若您希望创建账户或提出提供/供应产品或服务的要约，则必须年满21周岁并完成账户注册程序。未满21周岁的用户不得开设账户、进行注册或订购我们的产品或服务。如需进行上述操作，您必须获得父母或监护人的同意，由其代为开设账户、完成注册并订购相关产品或服务（前提是他们确实同意执行全部或部分此类操作）。

法律实体

若您代表法律实体（定义见下文条款）开设账户并订购我们的产品或服务，您在此保证并承诺：您拥有充分授权，可约束您本人、您的委托方/雇主（或您所指定的法律实体），无论您是以雇员、代理人或其他身份行事。

账户注册与管理条款

在注册过程中，您需要设置用户名和密码以获取对我们网站特定部分或特定产品/服务的访问权限（包括需付费访问的内容）。您不得选择已被他人使用或可能造成混淆的相似用户名，不得未经授权使用他人享有权益的用户名，也不得使用我们单方面认定为不当或冒犯性的用户名。

必要时，您需向我们提供身份证、护照或公司资料等身份证明文件的扫描件。如果我们无法核实您提供的信息或文件的真实性，保留拒绝创建您账户的权利。您必须对用户名和密码的保密性负全责，如发现任何未经授权的账户使用行为或安全漏洞（包括密码或支付信息泄露），应立即书面通知我们。

您需对账户内的所有活动承担完全责任，包括经您授权的第三方使用行为。严禁21周岁以下人士使用您的账户。若您用于访问我们网站或服务的设备将被转让，建议您删除所有相关的Cookies和软件文件。

我们保留随时单方面终止您账户的权利，且无需提前通知。您可通过提交反馈或发送邮件申请注销账户，我们将在收到请求后5个工作日内完成注销处理。账户终止前产生的所有费用仍由您承担，且我们保留对账户使用者追究法律责任的权利。

无论个人或企业用户，您同意同一时间仅持有一个有效账户（除非另有书面协议）。注册时，您需声明确认未持有其他活跃账户。

支付方式

支付货币
所有付款必须以马来西亚令吉（MYR）结算，除非双方另有书面协议。
可接受的支付方式
- 信用卡、借记卡或签账卡支付;
- 马来西亚银行发行的支票;
- 银行间转账（电汇）;
- 双方协商同意的其他支付方式。
发货/服务提供条件
我们将在收到您的全额付款并确认款项到账后，才会安排发货、交付产品或提供服务。
服务激活时间
对于服务类产品，我们将在确认收到您的付款后激活相关服务。
付款确认通知

当款项到账后，我们将通过电子邮件通知您：
- 确认发票款项已付清
- 提供产品发货信息
- 提供您订阅或许可的产品/服务的相关详情，包括激活码、用户名、密码或软件/应用程序下载链接（如适用）。
支票支付要求
- 支票收款人请注明：TICKET2U SDN BHD
- 邮寄地址：
  21-3 & 21-3A, 21st Floor, Oval Tower @ TTDI Damansara,
  Jalan Damansara, Off Lebuhraya Sprint,
  Taman Tun Dr Ismail, 60000 Kuala Lumpur.
银行转账信息
- 银行名称：CIMB Bank Berhad
- 账户名称：TICKET2U SDN BHD
- 账号：8010321138
- SWIFT代码：CIBBMYKL
逾期付款处理
- 若我们在发票发出后14天内未收到付款，我们有权取消您的订单，且您不得对此提出异议；
- 在此情况下，我们保留追究因订单取消所产生的所有费用、开支及相关损失的法律权利。

定期付款的银行卡使用条款

定期扣款授权
- Ticket2U 将根据您与我们签订的合同条款，在相关费用到期时定期从您提供的信用卡/借记卡/签账卡（统称"支付卡"）扣款。
- 当您提供支付卡信息时，可选择授权范围：
  - 仅限您个人使用
  - 允许您及所属机构共同使用
- 若选择机构使用授权，您机构内的任何人员均可使用该卡支付相关费用。
- 您及/或您机构订购产品或服务时，所有适用费用将从该卡扣除。
授权撤销
- 您可提前14天通知Ticket2U撤销自动付款授权。
- 若撤销通知未在预定扣款日前至少3个工作日送达，Ticket2U仍有权执行当次扣款，撤销将在下次扣款周期生效。

知识产权条款

知识产权声明
- 除非为用户上传内容，本网站所有内容（包括但不限于文字、图形、标识、图标、图像、音视频、数据汇编、页面设计、底层代码及软件）均属Ticket2U、关联公司或相关第三方所有。
- 您确认继续使用本网站即表示承认这些材料受马来西亚国际知识产权法、其他国家适用法律及国际法律/公约保护。
使用限制
- 未经网站明示许可或我们书面授权，您不得以任何形式复制、转载、分发、存储或再利用网站内容。
- 包括但不限于：
  - 禁止创建衍生作品
  - 禁止用于商业目的
  - 禁止删除版权标识
  - 禁止反向工程

第三方知识产权条款

除非另有明确说明，所有产品图片及描述中涉及的知识产权，包括但不限于版权和商标权，均归属于相关产品或服务的制造商或经销商所有。
未经明确许可，您不得复制、复印、分发、存储或以任何形式重新使用该等材料，除非网站另有规定或已获得相关制造商、供应商或内容权利人的书面授权。

链接至第三方网站

您的网站可能包含指向其他网站的链接。除非另有明确说明，这些网站均不受 Ticket2U 或其关联公司的控制。我们不对这些网站的内容承担任何责任，并且对因您或任何第三方使用这些网站而导致的任何损失或损害不承担任何法律责任。在我们的网站上包含指向其他网站的链接，并不意味着我们对这些网站本身、其运营方或该等第三方网站所提供或供应的产品及服务予以认可或推广。

链接至我们的网站

任何希望在其网站上添加指向我们网站的链接者，均可在无需事先许可的情况下，仅链接至我们网站的首页：https://staging.ticket2u.com.my/。深度链接（即指向我们网站内部特定页面的链接）须获得我们的明确许可。如需了解更多详情，请通过电子邮件联系我们：help@ticket2u.com。

通讯设施及系统使用规范

当使用本网站的问询表或任何其他通讯系统时，您必须遵守以下规定：
- 您不得使用污秽、不雅或低俗语言。
- 您不得提交非法或其他不当内容，包括但不限于辱骂、威胁、骚扰、诽谤、涉及年龄歧视、性别歧视或种族歧视的内容。
- 您不得提交旨在煽动或鼓励暴力或任何犯罪行为的内容。
- 您的提交内容必须使用英语，因为我们无法处理以其他语言提交的查询。
- 您用于身份识别的方式不得违反本网站条款或您访问互联网所在国家的任何适用法律。
- 您不得冒充任何其他人，尤其是 Ticket2U 或其关联公司的员工及代表。
- 您不得使用我们的系统进行未经授权的大规模通信，例如“垃圾邮件”或“群发邮件”。
您确认 Ticket2U 保留监控您通过我们的网站系统向我们发送的任何及所有通信内容的权利。
您确认 Ticket2U 可保留您使用我们的网站或通过网站系统向我们发送的任何及所有通信内容的副本。
您确认，您通过我们的网站系统发送的信息，或在论坛、聊天、社区、博客或类似服务（互动服务）上发布的信息，可能会由我们进行任何方式的修改，并且您在此放弃作为该信息、作品或材料作者的署名权。如您希望对我们使用该等信息、作品或材料施加任何限制，须事先以书面形式通知我们，我们保留拒绝接受相关限制条款及其相关信息、作品或材料的权利。

账户注册与管理

为了购买我们网站上的特定产品或服务，或使用论坛、聊天或其他互动服务，您需要创建一个账户，该账户将包含某些个人信息和支付信息，具体内容可能因您对网站及其产品或服务的使用情况而有所不同。
通过继续使用我们的网站，您声明并保证：
- 您提交的所有信息均完整、真实且准确。
- 您有权使用指定的支付方式授权付款给我们。
- 您有权向我们提交相关的支付信息。
- 您有责任持续保持支付或银行信息的准确性和最新状态。
- 您创建账户的行为进一步确认了您在此所作出的声明与保证。
您不得与第三方或未经授权的人员共享您的账户详情，尤其是您的用户名和密码。
Ticket2U 对因您与第三方共享账户信息而导致的任何损失或损害概不负责。如您使用共享计算机，建议不要在浏览器中保存您的账户信息。
如果您怀疑您的账户信息在未经您许可的情况下被他人获取，请立即联系我们：help@ticket2u.com，以暂停您的账户，并取消任何可能处于待处理状态的未经授权的订单或付款。
在选择用户名时，您必须遵守本条款的规定。如违反规定，您的账户可能会被暂停或删除。

账户终止与取消

Ticket2U 或您均可终止您的账户。如我们终止您的账户，我们将通过电子邮件通知您，并可能提供终止的理由。但我们保留无须提供理由即终止您账户的权利。
如果 Ticket2U 终止您的账户，任何当前或待处理的订单或付款将被取消，并且向您提供的产品或服务也将被取消。
Ticket2U 保留取消订单或付款的权利，无须说明理由。该等取消可在您付款处理之前或产品或服务的提供开始之前的任何时间进行。
如订单或付款在产品交付给您或服务开始之前因任何原因取消，您已支付的相关款项将予以退款。
如您主动终止您的账户，任何未完成的订单或付款将被取消，并退还相关已支付款项。

付款条款

所有应付款项须在订单完成时支付，或在订单中指定的日期或间隔内支付，除非您与 Ticket2U 另行达成协议。

针对逾期付款，已约定的利息费用将按每月 2% 的费率计算，直至您支付所有应付款项。

产品与服务定价及供应情况

在适用情况下，您可能需要选择按不同用户需求或类别分类的产品及服务套餐。
我们网站上的所有产品和服务的定价信息、费用或收费在上线时均为正确。您同意 Ticket2U 保留随时更改价格、费用或收费，以及调整或取消任何特别优惠、促销或奖励的权利。
除非另行说明，我们网站上的所有价格、费用或收费均不包含商品及服务税 (GST)。
网站上针对产品或服务的销售、订阅、供应、租赁、雇用或许可的价格、费用或收费均不包括 GST。
您最终支付的价格将在发票中列明，并包含以下适用项目：
- 商品及服务税 (GST)（税率为 6%）。
- 配送费用（如适用）。
- 保险费用（如适用）。

服务可用性

在适用期限内，Ticket2U 将尽合理努力确保任意日历月的月度正常运行时间比例至少达到 99.5%。以下情况不计入停机时间：
- 因提供相关服务的平台进行计划维护而导致的服务不可用（Ticket2U 将尽力提前 24 小时通知用户受影响的计划维护）。
- 因 Ticket2U 或其分包商无法直接控制的事件导致的服务不可用，包括不可抗力事件、Ticket2U 系统故障或不可用、互联网故障、以及任何用于连接或访问服务的技术或设备的故障。
支持服务：
- 支持服务包括通过互联网为客户提供应用使用帮助及问题解决方案。
- 支持案例通过 Ticket2U 支持中心运营的电子邮件或实时聊天服务进行跟踪和管理。
- 基础支持服务可在 Ticket2U 的工作时间（周一至周五，不包括公共假期）提供。
额外专业服务：
- 客户可额外购买专业服务，需支付额外费用。
- 相关费用将在双方签署的工作说明书中列明。如未说明具体费用，则服务将按照 Ticket2U 在工作说明书执行时所适用的标准价格提供。
现场服务：
- 客户可购买现场支持服务。
培训及咨询：
- 客户可购买关于应用程序的培训服务。
- 客户可购买与应用程序以外问题所引发的缺陷相关的咨询服务。
额外开支：
- 客户需支付 Ticket2U 发生的所有合理额外支出，包括与上述额外服务相关的餐饮、住宿及旅行费用。

服务提供

服务的提供将于您支付全部款项后开始。
Ticket2U 将尽最大努力，以合理的技能和谨慎态度提供服务。
所有服务的提供均受我们网站条款及适用于您所订购特定服务的附加条款的约束。
如所提供的服务与您的订单不符，即出现错误或不完整，您应在两（2）天内联系我们，以通知我们该错误。Ticket2U 将在合理的时间范围内进行必要的更正。
Ticket2U 保留随时对服务进行更改或调整的权利。

产品供应

尽管 Ticket2U 已尽最大努力确保所有产品的图像展示和描述与实际产品相符，但 Ticket2U 对任何偏差概不负责。
在适用情况下，您可能需要选择产品的相关参数，包括：
- 门票类型
- 演出类别
- 产品款式
- 容量
- 促销
- 其他特性
Ticket2U 不保证所有产品均可用，且网站不提供库存指示。
网站上的所有产品供应定价均在上线时正确，Ticket2U 保留随时更改价格及调整或移除任何促销或特别优惠的权利。
网站上产品销售、订阅、供应、租赁或雇用的所有价格均不包括商品及服务税（GST）或销售和服务税（如适用）。
最终支付价格将包括以下适用费用：
- GST/销售和服务税（如适用）。
- 配送费用（如适用）。
- 保险费用（如适用）。

软件与应用供应

若产品或服务包含用于该产品或服务的软件或应用程序，则其使用可能受限于终端用户许可协议（EULA）或第三方所有者或许可方提供的其他合同条款。您同意，在此类情况下，您须遵守 EULA 或该软件或应用程序的使用条款。
若该软件或应用程序未附带 EULA 或使用条款，则 Ticket2U 向您授予非独占、可撤销、个人、不可转让的许可，以便您仅在与产品和服务相关的情况下使用该软件或应用程序，并遵守我们网站条款及适用于该产品或服务的任何附加条款。

产权与损失风险

在买卖交易中，产品的产权和所有权仅在完整发票金额到账并成功存入我们的银行账户后才会转移至您名下。一旦付款完成，产品的产权、所有权及损失或损坏的风险，将在产品交付给快递公司或运输公司时转移给您。
对于租赁、雇用或授权使用的产品，您同意该产品的产权和所有权仍归 Ticket2U（或其他第三方供应商、提供者或许可方）所有，且您不得以任何违反合同或订阅、租赁、雇用或许可使用条款的方式处理该产品。除非另有约定，您有义务在产品由您使用、管理或控制期间，投保涵盖“所有风险”的保险。
如果产品已提供或交付给您，但您未支付购买价格或订阅、租赁、雇用或许可的费用，则 Ticket2U（或产品所有者、提供者、供应商或许可方）有合法权利进入您的场所，并从您的场所收回该产品。

产品配送

当您的产品准备发货时，Ticket2U 将通过电子邮件通知您。该邮件将包含预计送达时间的详细信息，以及可能导致产品延迟交付的原因。
产品配送仅限于马来西亚境内的住宅或商业地址，除非另有书面约定。
我们不会将产品配送至邮政信箱地址。

退货与退款

Ticket2U 始终致力于提供高质量、无缺陷的产品和服务。然而，在某些情况下，商品可能需要退货，退货受本条款与条件约束。
如购买者收到的产品与所订购的产品不符，或未符合产品描述或规格，购买者应在十（10）个工作日内联系我们，以安排产品的收回和退还。
- 购买者可选择更换为所订购的产品（如有库存）或通过原支付方式退款。
- 退款和更换仅在我们收到退货产品后予以处理。
如产品在交付时存在缺陷，购买者应在十（10）个工作日内联系我们，以安排退货。
- Ticket2U 不负责支付退货运费。
- 产品必须以原始状态退回，包含所有包装及随附产品文件。
- 收到退货后，购买者支付的金额将通过原支付方式退款。
如产品在保修期内出现缺陷，购买者有权根据适用保修条款进行维修或更换。
如产品在运输过程中受损，且损坏在交付时明显，购买者应在签收时备注该损坏情况，并在十（10）个工作日内报告 Ticket2U。
- 购买者需将产品退还至 Ticket2U 指定的退货地址。
- Ticket2U 不负责退货的运输或保险费用，所有费用由购买者承担。
- 收到退货后，购买者支付的金额将通过原支付方式退款。
如产品已发货或送达，但购买者决定不再需要，可在收货后十（10）天内退还至 Ticket2U。
- 产品的包装必须保持未拆封，且产品可作为全新商品再次销售。
- 购买者需支付退货的运输及保险费用。
如购买者希望退回产品，请联系我们：help@ticket2u.com 以便安排退货事宜。
Ticket2U 保留对退货事宜自行决定的权利，该决定可能基于以下因素：
- 购买者对产品的使用或享受程度。
- 产品的特性是否可能导致迅速变质或过期。
- 产品为音频、视频录制或计算机软件，且包装已被打开。
- 产品的损坏程度，包括表面损坏，以及产品使用的频率和程度。
如 Ticket2U 接受退货，若产品非缺陷或故障，而是购买者已使用的产品，Ticket2U 有权收取取消费用。

第三方网站及其内容与材料

某些产品和服务可能涉及将您的提交内容分发至 Ticket2U 无法控制的第三方网站。此外，Ticket2U 可能会在我们的网站上托管或提供第三方内容，或提供指向第三方产品、服务、网页、网站及其他内容的链接。

您有责任确保您的提交内容符合任何此类第三方网站的使用条款，并了解您的提交内容及您对这些第三方网站的使用均应按照该第三方网站的使用条款及政策进行处理。

Ticket2U 不对这些第三方网站及相关内容做出认可、担保或推广，也不对其承担任何责任或提供任何保证，包括但不限于该等网站及其提供的产品和服务的内容、可用性或功能性。

与第三方供应商的交易

您同意，您与本网站或通过本网站找到的第三方卖家、供应商、许可方或服务提供商（统称为“第三方供应商”）的交易，包括支付和产品或服务的交付，以及与此类交易相关的任何条款、条件、保证或声明，仅属于您与该第三方供应商之间的事务。

您在此不可撤销地同意，Ticket2U 对您可能与这些第三方发生的任何索赔或争议概不负责，无论其原因或理由为何。

免责声明

您在此不可撤销地承认并同意

Ticket2U 不保证或声明本网站或提供的产品和服务将满足您的需求，具有令人满意的质量，适用于特定目的，不侵犯第三方权利，兼容所有计算机系统，安全无误，或所有信息均准确无误。
Ticket2U 不对本网站用户创建或提交的任何内容负责，该类内容不受 Ticket2U 认可或支持。Ticket2U 对因用户提交的内容造成的任何冒犯、损失或其他伤害概不负责。
本网站的任何部分均不构成专业意见或建议，用户不应依赖本网站的内容做出任何决定或采取任何行动。
本网站的数据和信息并非专为商业用途设计，Ticket2U 不保证其内容适用于商业情况，也不保证其包含准确的数据或可作为商业或财务决策的专业建议。
所有用户被明确警告，应在考虑是否进入房地产交易时咨询专业人士（如律师、会计师、房地产评估师或估价师）。
尽管 Ticket2U 已尽最大努力确保网站上的所有产品和服务描述与实际产品或服务一致，Ticket2U 对任何描述上的偏差概不负责。
尽管 Ticket2U 采取合理措施确保本网站及提供的产品和服务安全、无错误、病毒或其他恶意软件，所有用户仍应自行负责个人安全，包括个人信息和计算机的安全。

本网站、所提供及供应的产品和服务、本网站条款及任何适用附加条款的变更

Ticket2U 保留随时更改我们的网站、产品或服务、其内容、本网站条款以及任何适用附加条款的权利。自您首次使用我们的网站后，您将受网站条款及任何适用附加条款的任何变更的约束。如果法律要求 Ticket2U 对我们的条款和条件进行任何变更，则这些变更将自动适用于所有当前待处理的订单以及您将来下达的任何订单。

我们的网站以及我们的产品和服务的可用性

您在此不可撤销地同意，我们的网站及其提供的产品和服务均以“按现状”、“按可用情况”及“接受所有瑕疵”的原则提供。
- 我们不作出任何陈述、保证或条件（无论是法定的、明示的或暗示的），包括但不限于产品和服务无缺陷或故障。
- 在法律允许的最大范围内，我们不提供任何适用于特定目的、信息准确性、兼容性、可靠性或令人满意的质量的保证（无论是法定的、明示的或暗示的）。
Ticket2U 对于因外部原因导致的网站或产品和服务的中断或不可用概不负责，包括但不限于：
- 互联网服务提供商（ISP）设备故障。
- 服务器托管设备故障。
- 通信网络故障。
- 电力故障。
- 自然灾害、不可抗力事件、战争行为。
- 法律限制及审查。

责任限制

在法律允许的最大范围内，Ticket2U 不对任何直接或间接的损失或损害（无论是否可预见）承担责任，包括因使用我们的任何网站、产品或服务、业务中断或利润、商业机会或商誉损失或其中包含的任何信息而产生的任何间接、后果性、惩罚性、特殊或惩戒性损害。用户应知悉，使用我们的网站、产品和服务及其内容的风险由其自行承担。

不弃权

如果 Ticket2U 未能行使本文所述（或附加条款中规定的）任何权利或补救措施，则不应被视为放弃该权利或补救措施。

先前条款与适用附加条款或政策

如当前网站条款与适用附加条款，与之前版本的相关条款存在冲突，当前版本的条款应适用于您与我们之间达成的所有合同，除非另有明确规定。

第三方权利

本网站条款及附加条款均不授予任何第三方任何权利。这些网站条款及/或附加条款所创建的协议仅适用于您与 Ticket2U 及其子公司或关联公司之间的关系。

电子及移动通信

Ticket2U 可选择通过电子方式向您发送所有通信，包括：
- 电子邮件（发送至您在注册时提供的电子邮件地址）。
- 传真（发送至您在注册时提供的传真号码）。
您同意以电子方式与 Ticket2U 进行业务往来，并以电子方式接收所有当前及未来的通知、披露、通信及信息。您认可上述电子通信或通知符合任何法律要求，即该等通信须以书面形式提供。
您确认符合以下技术要求，能够访问并保留以电子方式发送或提供的通知及信息：
- 互联网访问权限。
- PDF 阅读器。
- 可使用互联网浏览器打印的能力。
- 电子邮件账户。
如需向 Ticket2U 提供书面通知，须通过以下方式递交：
- 亲自递交或快递寄送。
- 邮寄至 Ticket2U 办公地址：21-3 & 21-3A, 21楼, Oval Tower @ TTDI Damansara, Jalan Damansara, Off Lebuhraya Sprint, Taman Tun Dr Ismail, 60000, Kuala Lumpur。
- 若通过邮政或 AR 挂号信发送，通知将在寄出后三天视为已收到；若亲自递交，则以交付当日为准。
Ticket2U 可能会不定期向您发送关于产品或服务的信息。如您不希望接收此类信息，请点击我们发送的任何电子邮件中的“取消订阅”链接。

法律与司法管辖权

我们的网站条款以及您与 Ticket2U 之间的关系均受马来西亚法律管辖，并按照马来西亚法律进行解释。

禁止转让

您同意，未经我们明确的书面同意，您不得将您与我们签订的任何协议进行转让、转移、转交、分包或委托给任何第三方。
任何未经授权的转让将视为无效，并对我们不具有法律效力。

超出合理控制的事件（不可抗力）

我们不对因超出合理控制范围的任何原因导致的延迟或未能履行网站条款、适用附加条款或任何协议的义务承担责任，包括但不限于不可抗力事件。
不可抗力事件包括但不限于：
- 天灾（Act of God）。
- 战争或战争威胁。
- 恐怖主义行为或恐怖主义威胁。
- 罢工、封锁、劳动行动。
- 健康流行病或大流行病。
- 火灾、洪水、干旱、暴风雨或其他超出我们控制范围的事件。

争议与索赔

任何您与 Ticket2U 之间因网站使用或访问、产品、服务、内容或双方签订协议所引发的争议（“争议”），均应通过具有约束力的仲裁解决。
仲裁协议在双方协议到期、撤销或终止后仍保持完全有效。任意一方可通过书面通知启动仲裁程序，说明争议的性质及相关详情。
仲裁依据吉隆坡区域仲裁中心规则进行，该规则视为本协议的一部分。仲裁将在马来西亚吉隆坡进行，并以英语进行审理。仲裁裁决为最终裁决，并可在任何具管辖权法院执行。
若争议涉及索赔金额超过 MYR 100,000（无论是损失、赔偿或其他形式），应由三名仲裁员审理。低于该金额的索赔将由一名仲裁员审理。
仲裁员有权裁定实际金钱赔偿（包括自欠款到期日起计算的利息）、特定履行及临时禁令救济，但不得裁定网站条款或适用附加条款中明确排除的损失或赔偿。
任意一方可要求仲裁员在仲裁结束时提供书面“裁决理由”。仲裁员须在仲裁结束后不超过三十（30）个连续日内提供书面裁决。
在争议中占主要胜诉地位的一方，有权获得仲裁费用及律师费，该事项由仲裁员裁定。
如任意一方未能履行仲裁程序、无效挑战仲裁、或未完全遵守仲裁员的命令或指示，仲裁员及其他争议方仍有权继续进行仲裁直至终结。
除法律另有规定外，各方同意对仲裁过程中获得的所有信息及文件严格保密，包括争议的解决方案。
尽管各方同意通过仲裁解决争议，但在涉及知识产权问题或某方权利受到严重威胁、可能导致无法估量的损失时，受损方有权向马来西亚吉隆坡高等法院申请衡平法救济，包括禁令、声明、账目查核或特定履行。各方同意，法律诉讼不得中止仲裁程序，仲裁将继续解决其他争议事项。

隐私政策

我们的隐私政策[点击此处查看隐私政策]视为通过此引用纳入本协议。

可接受使用政策

我们的可接受使用政策[点击此处查看可接受使用政策]视为通过此引用纳入本协议。

数字千年版权法（DMCA）版权政策

我们的版权政策[点击此处查看版权政策]视为通过此引用纳入本协议。

定义

本定义适用于我们的《一般条款》、《隐私政策》、《可接受使用政策》、《版权政策》及任何适用的附加条款，除非上下文另有要求。
“Ticket2U” 指 Ticket2U Sdn Bhd 及其子公司、关联公司、代理人、雇员及承包商。
“账户” 指用户用于访问收费内容或网站上的任何通信系统的个人信息、支付信息和凭据的集合。
“快递公司” 指负责将商品或产品从 Ticket2U 场所运输至客户处的任何第三方。
“内容” 指任何可存储于计算机中的信息，包括文本、图形、图像、音频、视频、软件、数据编译等，且出现在或构成 Ticket2U 网站的一部分。
“商品”或“产品” 指 Ticket2U 在其网站上推广或提供销售、订阅、租赁、雇佣或授权使用的任何产品。
“服务” 指 Ticket2U 目前或未来通过其网站提供的所有在线设施、工具、服务（包括交互式服务）或信息。
“支付信息” 指在 Ticket2U 网站上购买产品或服务所需的任何详细信息，包括但不限于信用卡/借记卡号码、银行账户号码和银行代码。
“购买者” 指通过 Ticket2U 任何网站购买商品的个人或企业。
“发票” 指任何发票、收据或类似的书面或电子文件。
“系统” 指 Ticket2U 目前或未来通过其网站提供的任何在线通信基础设施，包括但不限于基于 Web 的电子邮件、留言板、实时聊天功能和电子邮件链接。
“您” “客户” “用户” 指您或任何第三方使用或访问 Ticket2U 网站或其产品和服务的人。
“我们的网站” 指《一般使用条款》序言中所述的网站。
“关联公司”或“子公司” 指 Ticket2U Sdn Bhd 相关或附属公司，包括其继承人、受让人、员工和代理人。
“协议”或“合同” 指网站条款、适用的附加条款及政策条款，适用于用户使用 Ticket2U 网站或产品和服务，详细规定于网站、订单表、客户订单、采购订单、插入订单、接受确认书、发票或其他相关文件中。
“内容” 指所有信息、文本、声音、音乐、软件、照片、视频、图像、数据、消息或其他材料。
“产品”或“服务” 指在 Ticket2U 网站上列出的任何有形或无形的产品或服务。
“订单表” “客户订单”或“采购订单” 指用户提供或提交的书面请求（通过 Ticket2U 规定的订单表或互动表格），视为购买产品或服务的要约，或请求供应、授权、雇佣或订阅产品或服务的要约。
“供应”或“提供”商品、产品或服务 依据上下文可指销售、订阅、授权、雇佣、租赁或转让交易。
“接受确认” 指 Ticket2U 向用户发送的接受其“订单表”、“客户订单”或“采购订单”的确认文件。
“个人”或“自然人” 指已达到法定成年年龄并具备签订合同法律能力的人。
“法人” 指依据国家、州或其他政治分区法律，或依据国际法或公约成立、注册或设立的任何实体，包括独资企业、一般或有限合伙企业、公司或法人（无论公私性质，且无论是否有限责任）、信托、基金会、社团和协会。
“一方” 指 Ticket2U 或用户（根据上下文）。
“双方” 指 Ticket2U 和用户的统称。
“我们” “我方” 指 Ticket2U、其子公司、关联公司及合作伙伴。
“使用”或“访问” 在 Ticket2U 网站或其服务的使用或访问，也适用于移动设备或应用程序的使用或访问。
“用户” “您” “您的” “订阅者” 指 Ticket2U 网站或服务的用户。
“网站条款” 统指《一般条款》、《隐私政策》、《可接受使用政策》和《版权政策》，适用于所有 Ticket2U 网站、产品和服务的用户、订阅者或会员，除非上下文另有规定。
“订阅者” 指用户通过订阅或会员服务使用 Ticket2U 任何特定网站或产品及服务，并按订阅或循环付款模式支付费用的人。

General Terms of Use ["General Terms"]